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Privacy Policy

Last updated: September 2, 2026

Prime Local Plumbing ("we," "us," or "our") operates the website located at primelocalplumbing.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our Site or contact us for plumbing services.

Information We Collect

We may collect the following types of personal information:

  • Contact Information: Name, phone number, email address, and zip code provided through our quote forms or by calling our dispatch line.
  • Service Information: Details about your plumbing issue, service address, and appointment preferences.
  • Usage Data: IP address, browser type, pages visited, and time spent on the Site, collected automatically through standard web server logs and analytics tools.
  • Communications: Records of phone calls, emails, or messages you send us.

How We Use Your Information

We use the information we collect to:

  • Dispatch licensed plumbers to your location and fulfill your service request
  • Contact you to confirm appointments, provide updates, and follow up on completed work
  • Send you free estimates and service quotes you have requested
  • Improve our website, services, and customer experience
  • Comply with applicable federal, state, and local laws and regulations
  • Protect against fraudulent, unauthorized, or illegal activity

Sharing Your Information

We do not sell your personal information to third parties. We may share your information with:

  • Licensed Plumbing Professionals: Our local plumbing professionals who will fulfill your service request.
  • Service Providers: Third-party vendors who assist us with website hosting, analytics, marketing, and customer relationship management - bound by confidentiality agreements.
  • Legal Requirements: Law enforcement or government authorities when required by law or to protect our rights and the safety of others.

Cookies and Tracking Technologies

Our Site uses cookies and similar tracking technologies to improve your browsing experience, analyze traffic, and personalize content. You may control cookie preferences through your browser settings. Note that disabling cookies may affect certain features of the Site.

We may use third-party analytics services such as Google Analytics and Microsoft Clarity to understand how visitors use our Site. These services may collect information including your IP address, browser type, and pages viewed.

Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission or electronic storage method is 100% secure. We cannot guarantee absolute security.

Your Rights and Choices

Depending on your state of residence, you may have the following rights regarding your personal information:

  • The right to access personal information we hold about you
  • The right to request correction of inaccurate information
  • The right to request deletion of your personal information
  • The right to opt out of certain data sharing or marketing communications

To exercise these rights, contact us at help@primelocalplumbing.com or call (877) 682-0296.

Children's Privacy

Our Site is not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately and we will delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: